Terms of service

🔒 Nutri Bites – Terms of Service (UK)

Effective Date: 08 September 2025

Welcome to Nutri Bites! These Terms of Service (“Terms”) govern your use of our website, products, and services. By accessing or purchasing from Nutri Bites, you agree to these Terms. Please read them carefully.

1. Who We Are

Nutri Bites is a UK-based wellness brand providing health-focused snack products.
Business Address: Unit A, Reigate Road, Epsom, KT17 3BZ, United Kingdom
Email: info@nutribitesmarket.com

2. Eligibility

By using our website or placing an order, you confirm that you:

  • Are at least 18 years old (or have parental/guardian consent if younger).

  • Provide accurate and complete information when creating an account or placing an order.

3. Orders & Payments

  • Order Acceptance: All orders placed are subject to acceptance and product availability.

  • Payment Methods: We accept payments via Shopify Payments, PayPal, and other secure processors.

  • Pricing: All prices are listed in GBP (£) and include VAT where applicable. Nutri Bites reserves the right to update pricing at any time.

  • Order Confirmation: You will receive an email confirmation with your order details once payment is completed.

4. Shipping & Delivery

  • Delivery Time: 2–3 business days within the UK.

  • Processing: Orders placed before 2 PM (UK time) are shipped the same business day.

  • Couriers: We use trusted UK delivery partners such as Royal Mail and Evri.

  • Tracking: Every order includes a tracking number.

  • Delivery Guarantee: If your order does not arrive within 5 business days, you may request a full refund.

For full details, see our [Shipping Policy].

5. Refunds & Returns

We want you to shop with confidence:

  • First-Time Taste Guarantee: If you don’t love your first purchase, we’ll refund you — no return required.

  • Damaged Orders: If items arrive damaged, contact us within 7 days for a replacement or refund.

  • Returns: Unopened items may be returned within 14 days for a full refund.

  • Free Returns: We provide prepaid shipping labels for eligible returns.

For full details, see our [Refund & Return Policy].

6. Use of Our Website

When using our website, you agree not to:

  • Misuse or attempt to hack our website.

  • Copy or distribute any content without written consent.

  • Post false or misleading reviews or information.

  • Violate any applicable laws.

7. Intellectual Property

All content on the Nutri Bites website — including text, logos, product images, and designs — is owned or licensed by Nutri Bites. You may not copy, reproduce, or use our content without prior written permission.

8. Privacy & Data Protection

Your privacy matters to us. We collect and process your personal data in line with GDPR and UK data protection laws.
For details on how we use your information, please read our [Privacy Policy].

9. Limitation of Liability

Nutri Bites is not liable for:

  • Delays caused by couriers or circumstances outside our control.

  • Allergic reactions or health issues not disclosed by customers.

  • Indirect or consequential damages arising from product use.

Our liability is limited to the value of the order placed.

10. Changes to These Terms

We may update these Terms of Service at any time. Updates will be posted on our website, and continued use of our services after updates means you accept the revised Terms.

11. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

📬 Contact Us

For questions regarding these Terms of Service, contact us at:
Email: info@nutribitesmarket.com
Address: Unit A, Reigate Road, Epsom, KT17 3BZ, United Kingdom