Refund policy

🔒 Nutri Bites – Refund & Return Policy (UK)
Effective Date: 08 September 2025

At Nutri Bites, your satisfaction is our top priority. We’re a modern wellness brand that believes in making returns and refunds easy and worry-free. If something isn’t right with your order, we’ve got you covered!

🍫 Taste & Satisfaction Guarantee (First-Time Orders)
We want you to love the taste and experience of our products. If you’re not completely satisfied with your first order from Nutri Bites, we offer a one-time Taste & Satisfaction Guarantee:

  • Full Refund Guarantee: If you’re not happy with the taste or product experience, just let us know within 14 days of delivery and we’ll refund your full purchase price.

  • No Returns Necessary: We won’t ask you to send the product back – you can keep it as our way of saying thanks for trying Nutri Bites! (This guarantee applies to your first purchase only.)

📦 Damaged or Broken Items
If something arrives broken or damaged, don’t worry – we’ll make it right:

  • Contact Us Within 7 Days: If any part of your order is damaged in transit, email us at info@nutribitesmarket.com within 7 days of delivery.

  • Quick Replacement or Refund: We’ll promptly send you a replacement at no extra cost or issue a full refund, whichever you prefer. (In some cases, we may request a photo of the damage to help us improve our packaging.)

🔄 Returning Unopened Products
Changed your mind or ordered a bit too much? We gladly accept returns of unused items:

  • 14-Day Return Window: You can return any unopened, unused Nutri Bites products within 14 days of delivery for a full refund.

  • Free & Easy Returns: Nutri Bites offers free returns. Just contact us, and we’ll provide a prepaid shipping label – no return shipping costs for you.

  • Original Condition: Please ensure items are still sealed in their original packaging. Once we receive the returned product in good condition, we’ll process your refund.

🚫 Non-Returnable Items
For quality and safety reasons, certain items cannot be returned:

  • Opened or used products (unless covered by our First-Time Taste Guarantee)

  • Gift cards or store credit vouchers

  • Items marked as final sale or purchased during special promotions

💳 Refund Process & Timeline
We strive to make the refund process as fast and convenient as possible:

  • Processing Time: Once your return or refund request is approved, we’ll process the refund to your original payment method within 5–7 business days.

  • Notification: You’ll receive an email confirmation as soon as your refund is issued.

  • Bank Times May Vary: Depending on your bank or credit card company, it might take a few additional days for the credit to appear in your account.

📝 How to Initiate a Return or Refund
Starting a return or refund is quick and hassle-free:

  1. Email Us: Send a message to info@nutribitesmarket.com with your order number and a brief description of your issue (e.g., “Unsatisfied with taste,” “Order arrived damaged,” or “Need to return unopened product”).

  2. Follow Instructions: Our team will reply promptly with next steps. If you’re returning a product, we’ll send you a prepaid return label and instructions.

  3. Pack & Ship: Pack the item securely (if applicable) and drop it off using the provided label. (For Taste Guarantee refunds, no return is required!)

  4. Refund Processed: Once we receive your email or returned item and verify the details, we’ll process your refund right away.

📬 Contact Us
For any questions about this Refund & Return Policy, reach out to us:
Email: info@nutribitesmarket.com
Address: Unit A, Reigate Road, Epsom, KT17 3BZ, United Kingdom