Cancellation policy

Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.
Subscriptions
When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.
Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.
Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it.
If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there.
See our returns policy for more details on returns and refunds.
Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.
You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.
Try before you buy
When you purchase a try before you buy item, we authorize your payment method before fulfilling the order. You will have a certain amount of time to decide if you want to keep the item. Once the time period has passed, if you have not returned the item, we will charge your payment method for the full amount.Subscription and Cancellation Policy

Last updated: 23 September 2026

How subscriptions work

Choosing Subscribe and save on a product page sets up a repeating order. Your chosen products are charged and dispatched automatically at the interval you select, at the subscription price shown at checkout. There is no minimum number of orders and no joining or cancellation fee.

Billing

Your first payment is taken when you place the order. Each renewal is charged to the same payment method on the renewal date, at the subscription price in force at that time. We will email you before each renewal so you have time to skip, change or cancel.

Skipping, pausing and changing your subscription

You can skip a delivery, change the delivery interval, change the products, update your address or payment details, or pause your subscription at any time from your account. Changes take effect from your next renewal, so please make them before the renewal date.

Cancelling

You can cancel at any time, with no notice period and no fee, from your account. Cancelling stops all future charges and deliveries. It does not cancel an order that has already been charged and dispatched.

If you would rather we cancelled for you, email info@nutribitesmarket.com from the address on your account with your order number. Please allow 3 to 5 working days for us to reply, and send your request before your next renewal date.

Price changes

If we change the price of a subscription product we will tell you by email before the change takes effect, so that you can cancel or change your subscription if you wish.

Your cancellation rights

Nothing in this policy affects your statutory rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 or other UK consumer law. Returns and refunds are covered by our Refund and Return Policy, and delivery by our Shipping Policy.

Contact

NutriBites, 18 Kings Road, London, England, N22 5SN
Email: info@nutribitesmarket.com