FAQ/Support
Answers to the questions we are asked most. If yours is not here, email info@nutribitesmarket.com and we will help.
Orders and delivery
How much is delivery?
We send UK orders with Royal Mail and you choose the service at checkout. Royal Mail Tracked 48 is £3.95, or free on orders of £35 or more. Royal Mail Tracked 24 is £5.49, or £2.99 on orders of £35 or more.
How long will my order take?
Orders are normally dispatched within 1–2 working days (Monday to Friday). Royal Mail Tracked 48 aims to deliver 2–3 working days after dispatch, and Royal Mail Tracked 24 aims to deliver the next working day after dispatch. Full details are in our Shipping Policy.
Can I track my order?
Yes. Every order is sent tracked, and your dispatch email contains the tracking number and link.
Do you deliver outside the UK?
We deliver to selected countries outside the UK. Availability, cost and timings are shown at checkout once you enter your address.
Savings and bundles
How do the multi-buy savings work?
Add any 2 single products and 10% comes off automatically at checkout. Any 3 save 15%, and 4 or more save 20%. You can mix and match across all single products, with no code needed. Bundles are already discounted, so they are not included.
Are the bundles cheaper?
Yes. Each curated bundle is priced below the cost of buying the products separately, and the saving is shown on the bundle page.
Do you have a discount for new customers?
Join our email list and you will receive a 10% welcome code for your first order.
Subscriptions
How do subscriptions work?
Choose Subscribe & save on any product page and your order repeats automatically at the interval you pick, at a lower price.
Can I cancel?
Yes — you can skip, pause or cancel at any time from your account. There is no minimum term and no cancellation fee.
Returns and refunds
Can I return my order?
You can cancel within 14 days of receiving your order, then you have a further 14 days to send back unopened items in their sealed packaging. Full details, including how to start a return, are in our Refund & Return Policy.
My order arrived damaged.
Email us as soon as you can with your order number (a photo helps but is not required). You have 30 days from delivery to reject a damaged or faulty item for a full refund, or we can send a replacement. After 30 days you can still ask for a repair, replacement or refund under the Consumer Rights Act 2015.
Our products
Do your gummies contain sugar?
Many of our gummies are sweetened with isomaltulose (a sugar) and maltitol, so we do not describe them as sugar-free. They are set with pectin rather than gelatine. Full ingredients and nutrition information are listed on every product page.
Are your products suitable for vegetarians or vegans?
Suitability is listed on each product page, because it varies by formula. Check the Ingredients section of the product you are interested in.
Where can I find allergen information?
Allergens are declared on every product page in the Ingredients section, alongside the full ingredient list.
Where are your products made?
Our formulas are produced for us by a specialist food supplement manufacturer. Every pack carries a batch number and a best-before date.
How should I store them?
Store in a cool, dry place out of direct sunlight, and keep out of the reach of young children.
Health and safety
Can I take supplements if I am pregnant or on medication?
If you are pregnant, breastfeeding, taking medication or under medical supervision, speak to your doctor or pharmacist before taking any food supplement.
Can I take more than one product at once?
Check the label of each product and do not exceed the stated recommended daily dose of any of them. If you are unsure, ask your doctor or pharmacist.
Are these suitable for children?
Our products are intended for adults. Keep out of the reach of young children.
Food supplements should not be used as a substitute for a varied, balanced diet and a healthy lifestyle.