Contact us
We are here to help. The quickest way to reach us is by email — we read every message and aim to reply within 3–5 working days.
Email us
Our mailbox is monitored during office hours, Monday to Friday, 8:30am – 5:30pm (UK time). Messages sent outside these hours will be picked up on the next working day.
What to include
We work through emails from oldest to newest so that everyone is treated fairly. Sending several messages about the same issue moves your query to the back of the queue, so please send just one and wait for our reply.
To help us sort things out first time, please include:
- Your order number
- The email address you used to place the order
- Your full name and postcode
- A short description of what you need help with
Common questions
- Where is my order? Check the tracking link in your dispatch email first, then see our Shipping Policy.
- I would like to return something. See our Refund & Return Policy.
- Managing a subscription. You can skip, pause or cancel at any time from your account.
Health and medical questions
We can answer questions about ingredients, allergens and how to take our products, but we cannot give medical advice. If you are pregnant, breastfeeding, taking medication or under medical supervision, please speak to your doctor or pharmacist before taking any food supplement.
Thank you for your patience — we will be in touch as soon as we can.